Refund and Returns Policy

Effective Date: January 31, 2026

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At Umni360, we stand behind the quality of our products and aim to provide a fair, transparent, and straightforward returns and refunds process. This Refund and Returns Policy explains your rights and our obligations when you purchase from our website.

This policy applies to customers in Jamaica and, as we expand, across the Caribbean.

1. Eligibility for Returns

• The item received is defective, damaged, or faulty
• The item received is incorrect or does not match your order
• The item is unused, in its original condition, and in its original packaging

Return requests must be submitted within 7 days of delivery unless otherwise stated on the product page.

2. Non-Returnable Items

• Items marked as final sale or clearance
• Used, altered, or damaged items not caused by Umni360 or the manufacturer
• Perishable goods
• Hygiene-sensitive items once opened
• Gift cards or digital products

Umni360 reserves the right to refuse returns that do not meet these conditions.

3. Return Process

1. Contact us at info@umni360.com within the return window
2. Provide proof of purchase and a clear description of the issue
3. Await return authorization and instructions before sending any item back

Unauthorized returns may not be accepted or processed.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error
• Original shipping fees are non-refundable unless required by law
• We recommend using a trackable shipping method; Umni360 is not responsible for lost return shipments

5. Inspection and Approval

All returned items are inspected upon receipt. We reserve the right to approve or deny refunds, apply partial refunds where appropriate, or reject items showing signs of use, misuse, or tampering.

6. Refunds

Once approved, refunds are issued to the original payment method. Processing times vary by bank or payment provider and typically take 5–10 business days after approval.

7. Exchanges

Exchanges are available for defective or incorrect items, subject to availability. If an exchange is not possible, a refund or store credit may be issued at our discretion.

8. Order Cancellations

Orders may only be canceled if they have not yet been processed or shipped. Shipped orders must follow the standard return process.

9. Refused or Undeliverable Packages

Orders returned due to refusal, incorrect address, or failed delivery attempts will not be refunded for shipping costs. Additional reshipment fees may apply.

10. Legal Rights

This policy does not limit or affect your statutory rights under applicable consumer protection laws in Jamaica or other Caribbean jurisdictions.

11. Policy Updates

Umni360 reserves the right to modify this policy at any time. Updates become effective once posted on our website.

12. Contact Information

Umni360
Email: info@umni360.com
Website: www.umni360.com